No joking at the expense of others. That was Step 1. And he did not deviate, either in content or wording.
The Breakthrough One of the leaders who saw no value in the BPR was Fields, who protested to Mulally that he needed to keep focused on his business unit. Through simple and practical advice, I help people achieve and sustain positive behavioral change.
Hoffman relates the story of how Fields unwittingly provided the breakthrough that broke the resistance of the leadership team to the BPR process. The quality of a team is dependent upon the quality of the conversation, and that means building a shared understanding of the business.
The company was in such a bad state that the board unconventionally decided to take on Alan who was from outside the company and from outside the industry.