Unit 309 communicate in business environment

For example, there may be pieces of information that lead on from another so you want to make sure that you present these in the correct order so that the information is clear because otherwise information could get misunderstood. In some situations, you may be required to go more in depth with the information so that your audience have a clear understanding of what it is you are contributing. By understanding how to interpret body language, you can become a more effective communicator. You should show respect for others when contributing which can lead to them taking note of your own contributions. When a document has factual errors, readers tend to distrust the entire thing. Informal Communication Informal communications are face-to-face interactions that occur incidentally throughout the day. The purpose of summarising verbal communication is so that all parties involved can identify the major points in the discussion and clear up any misunderstandings. You may say something that you and personal colleagues find acceptable, but with others, it may be offensive and unacceptable so you need to identify the level of formality to present. Primary sources can be letters, newspapers, diaries, court records, articles, interviews, surveys, journals etc. For example the way a person sits can show if they are interested, bored, distracted, confident or shy. Depending on the problem, the effects can range from embarrassing to disastrous. If you are unsure of anything, make sure you check with someone knowledgeable or experienced. Normally, secondary sources interpret an event and may be produced after it.

Casual language is the way you speak with your peers. Physically separate different types of tasks or correspondence.

communication in a business environment

Body language is a non-verbal form of mental and physical ability which consists of, body posture, gestures, and facial expressions. All tasks have deadlines that need to be met.

Use your judgment though, as they are not always accurate, particularly when it comes to people's names or industry-specific jargon. The purpose of proofreading and checking work is so that you can make sure that you have put across what you want to say and also check for any discrepancies and also to check for any errors. An advantage of using electronic forms of communication is that it can be used at any time and is not restricted and can increase communication between customers and the organisation. It also depends on the words and tone you use. Take time to answer questions. When choosing electronic communications for exchange of information, you should think carefully and decide which is the best and most efficient method of communication. Depending what information you are presenting determines how you present it. All tasks have to be completed before the deadlines, as it is very important for the progress and running of the organisation. Learning Outcome 1: Understand the purpose of planning communication 1. Informal Communication Informal communications are face-to-face interactions that occur incidentally throughout the day. All communication is extremely important for a business, as customers like to receive different methods some prefer to just communicate via email and not be contacted via telephone.

Present your work step by step, clearly using proper references where needed. For example you may be able to be a bit more informal with some audiences than others. The purpose of accurate use of grammar, punctuation and spelling in written communication is to ensure the receiver of the information reads it accurately.

Present your work step by step, clearly using proper references where needed. Nonverbal formal communication includes written items such as annual reports, terms of employment, and contracts. Also by doing this, you can cut out anything that you may think is irrelevant to what you will be presenting. A secondary source of information is something heard through somebody else. Primary sources of information are things that have been seen or heard directly by a person. Taking minutes of what has been discussed and checking that you have actioned what was assigned to you. It is important that there is a high standard of work being produced so spelling, grammar and punctuation should always be checked and used correctly. If a person is nervous or relaxed, you can tell this by the way they hold their hands or if they are fidgeting. Be diligent about the storage of confidential or sensitive information, and follow the correct protocol. When organising, structuring and presenting written information it is important to understand the target audience and what they want. You want their full attention and if you are not dressed appropriately for the situation you are presenting, you may not get this. An advantage of using electronic forms of communication is that it can be used at any time and is not restricted and can increase communication between customers and the organisation. Depending on your specific job, you will have to modify what's written here for your own work and organisation when preparing your own portfolio. Communication using electronic forms can be passed through email, internet websites such as blog or through scanning or faxing. Therefore, all departments liaise with each other to ensure the production of all 14 magazines goes smoothly and on time.

In the end, conclude by explaining how all of your objectives were met. It can also be useful to write down what has been agreed, for example Michelle advertising executive will ring a customer and if they book an advert she will follow it up with an email to say what they have booked so there is no confusion.

When presenting information verbally, you want to make sure that the language that you use is easy for your audience to understand.

Unit 309 communicate in business environment

Others will judge you based on how polished your written work looks.

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